Dale

Dispute Resolution

Fair and transparent dispute resolution for all transactions

What is a Dispute?

A dispute occurs when there's a disagreement between a buyer and seller regarding an order. Common reasons include wrong items received, damaged items, non-delivery, or quality issues.

How Dispute Resolution Works

1

File a Dispute

If you encounter an issue with your order, you can file a dispute from your order details page. Provide as much detail and evidence as possible.

2

Review & Communication

Our support team reviews the dispute and facilitates communication between buyer and seller to reach a resolution.

3

Admin Decision

If parties cannot agree, our admin team makes a fair decision based on evidence, order details, and platform policies.

4

Resolution

Funds are released, refunded, or split according to the final decision. All parties are notified of the outcome.

Dispute Types

Non-Delivery

Order was not received within the expected timeframe.

Wrong Item

Received a different item than what was ordered.

Damaged Item

Item arrived damaged or defective.

Quality Issue

Item does not meet the quality standards described.

Tips for Successful Dispute Resolution

  • Provide clear photos and documentation as evidence
  • Communicate clearly and professionally with the other party
  • File disputes promptly after identifying an issue
  • Respond to admin inquiries in a timely manner